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Policies
Orders
- Placing Orders--A quantity of 1 represents 1 yard of fabric, unless the product description indicates otherwise (Some of our imported fabric is sold by the half yard). When you order more than one yard, we try our Fairy best to cut continuous yardage. Occasionally, we are unable to do so. Please advise us if you would like us to hold your order and contact you if this happens!
- Returns--We want you to be not just satisfied, but absolutely thrilled with your shopping experience! Please, don't be shy--feel free to ask questions before you order, so that we can help you purchase exacly what you want. If you do decide something that you order is not to your liking, however, we will happily refund the full purchase price of returns made within two weeks after receipt of the merchandise, no questions asked! And if we have sent you the wrong product or there is a significant printing flaw that we have overlooked, we will refund not just the purchase price, but the shipping charges as well. Please note that items that have been washed, dyed, sewn, opened and/or used cease to be eligible for return.
Shipping
If you buy it, we'll find a way to ship it to you, wherever you are!
If you buy it, we'll find a way to ship it to you, wherever you are!
- Domestic--We ship domestically via the USPS and Fed Ex ground. Delivery confirmation is included on all priority mail shipments, and tracking on all Fed Ex shipments. We know everyone has different priorities when it comes to shipping, so we offer a variety of shipping options at checkout, including $5.00 flat rate shipping on any order--no minimum value! Domestic shipping rates are automatically calculated for each USPS or Fed Ex choice based on weight using the USPS or Fed Ex shipping calculator respectively. Please be sure to provide us with a physical address to ship your goodies to, as merely supplying a P.O. Box can sometimes delay receipt of your order.
- International--International shipping is calculated at checkout. We ship internationally using the United States Postal Service Global Priority Mail, and charge actual shipping. If you would like to get an idea of your shipping charges before you check out, you can use the international shipping calculator at USPS.gov. You will need to enter the United States as the country of origin, your country as the destination, and the weight of the package. For the purpose of estimating the weight of your fabric, most fabric weighs about 1 pound per yard, although quilting wovens and poplins only weigh about 1/2 pound per yard, and heavier fabrics like fleeces and corduroys will weigh a little more than 1 pound per yard. Please note that we will not check the "gift" box on the customs form or underestimate the value of package contents to help you avoid customs fees. Should a package be delayed in transit once we have conveyed it to the carrier, we will do our best to help track it, but we cannot be held responsible for missing international packages.